Mom and daughter shopping; Minnie Mouse Hat; Minnie Mouse Merchandise
  • On Nov 7, 2023
    Stephanie from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to track a package that I had shipped home but my receipt doesn’t say what carrier was being used, how can I track it

    Hi Stephanie!

    Welcome to planDisney. I'm so glad you stopped by today and I'm happy to assist.

    I was in your shoes last year when I shipped home an art print I purchased at EPCOT International Festival of the Arts. It's now proudly hanging in my home, but I knew there was no way I'd be able to get it home on my flight without potentially damaging it. Thankfully, I was able to ship it for a very reasonable price and it arrived safely packaged. I remember giggling when I saw the size of the box on my porch, but I was thrilled Walt Disney World Resort handled my purchase with such great care.

    Like you, I remember not being sure which carrier my item was being delivered by, but I somehow tracked down the details using the tracking number on my receipt. If memory serves, the number on my receipt was an internal tracking number that was later populated into the delivery provider's system. I reached out to a Cast Member to see if there was a standard carrier used and they indicated that most items are typically delivered by UPS. I've come across other recent answers that say FedEx can also be used for merchandise shipping. I'd recommend inputting your tracking number into both carriers' websites to see if any details are available.  If you are having trouble tracking your item you can also reach out to Merchandise Guest Services by phone at 877-560-6477 or via email at for assistance. You may also use this contact form and select Merchandise from the drop-down menu.

    I hope this helps you locate your item quickly so you can enjoy it in your home for years to come. I love each and every souvenir we've purchased in the parks. It keeps the magic alive during our normal day-to-day routine as we countdown to your next visit.

    Stephanie, if you have additional questions or need personalized recommendations when it's time to plan your next visit please come back and let us know. We're always glad to lend a helping hand!

    Magic and memories,
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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