As Slinky Dog says, "Hang on, Sam!" Thanks for stopping by planDisney while you're smack dab in the middle of the magic. I'm a bit jealous that you're soaking up some
Walt Disney World Resort fun, but I'm happy to help you with your Disney Genie+ service question. Let's pull down the lap bar and get started!
If your wife purchased Disney Genie+ service for both of you this morning, she should have had the option to choose her party when selecting that first attraction at 7:00 AM. As long as you're
sharing plans in your Family & Friends list, you will both have the option to make reservations for attractions and dining for each other.
You can double-check to see if you have a return time to experience
Slinky Dog Dash by going into your
mobile app and tapping "Today's Plans." You'll see a list of attractions and dining you're scheduled for, and you'll also be able to book Lightning Lanes by tapping the Rides, Shows & Lightning Lane Entry tile on the Welcome screen.
Since you're in the theme parks today, my tip is to stop by any Guest Relations location for help. Look for the blue umbrellas scattered throughout the park because the Cast Members can scan your admission and see your account information. They're like Fairy Godmothers when it comes to technology. Explain your situation, and maybe they can sprinkle some bibbidi-bobbidi-boo!
So that you know, Disney Genie+ service will change to
Lightning Lane Multi Pass later this month. You can brush up on this new system for your next visit, but the most exciting part is you'll be able to book experiences before your trip! I can't wait to try it out on my next visit.
Sam, I hope I've given you some guidance for solving your technical difficulties. I'm wishing on a star that you and your wife can take a spin through the toys in Andy's backyard today. Please
stop by planDisney anytime, partner!
Magic awaits,
Elaine