Welcome to planDisney, Jennifer, and thanks for trusting us to help plan your magical vacation. I'm also arriving soon at
Walt Disney World Resort, so maybe I'll see you around! I'll be the one sampling all the
Garden Graze food stroll items at the
EPCOT International Flower & Garden Festival.
Technical glitches can crimp our vacation style, am I right? Let's see if we can do a little troubleshooting to get your
Disney MagicMobile service up and running. My first tip is to make sure you've used the same Apple ID on your new phone and check that your My Disney Experience mobile app is up to date.
Open your mobile app and tap the three lines at the bottom right. Scroll down to the "Account" section, select "
Set Up MagicMobile Entry," and follow the prompts.
If you still have issues, my best advice is to call the
My Disney Experience help desk. Those Cast Members are technical genies and can work magic! I had to call today to merge an old account, and they were able to help me in just a few minutes. I'm sprinkling pixie dust your way so that they'll solve your problem quickly.
Jennifer, thanks again for stopping by
planDisney. I hope you make some memories to treasure on your trip. And don't forget the festival food stroll!
Magic awaits,
Elaine