Disabled Father; mother, brother and sister; cast member;
  • On Feb 6, 2024
    Jocelyn from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I would like to share positive feedback on the Cast Member that checked us in to California Grill. Do you know how I can reach management? She deserves a glowing review. Thank you !

    Hello there, Jocelyn!

    A warm welcome to planDisney. We're delighted you've turned to us with an excellent question about your recent Walt Disney World Resort vacation! I'm so glad to hear you had a memorable experience at The Most Magical Place on Earth, and I love that you're hoping to recognize a Cast Member you interacted with during your stay. I'd be happy to help you make a magical moment for this Cast Member!

    Cast Members are truly the magic that powers Disney Destinations, and I always try to recognize those who make a special impact on my family's experiences. Jocelyn, I'm happy to inform you that Guests can quickly and easily share positive Cast Member feedback using the Cast Compliment feature in the My Disney Experience mobile app! By submitting a Cast Compliment in this manner, the leader of the individual you interacted with at California Grill will be notified of the feedback and the Cast Member will then be recognized. I'm sure your Cast Compliment will help this special person feel celebrated and valued, so let's discuss how to make the magic happen:
    • Open and log into the My Disney Experience mobile app.
    • Tap the "☰" icon and scroll down to the bottom of the screen. Select "Cast Compliment."
    • Enter the reason you're recognizing the Cast Member and the location where you experienced the interaction.
    • Enter as much detail as you can recall about your interaction, including the first name and hometown of the Cast Member as listed on their name tag, as well as the date of your interaction.
    Once you've entered these details, tap "Submit." Then, your Cast Compliment is officially on its way to making someone smile!

    Jocelyn, I hope you've found this suggestion helpful in your endeavor to spread pixie dust. I'm thrilled to hear you had a magical and memorable Cast Member interaction during your last Walt Disney World Resort vacation! Whenever you're ready to plan your next visit to a Disney Destination, please feel free to revisit us at planDisney. We're here to help you experience enchantment at The Most Magical Place on Earth!

    Warm wishes,

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Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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