Star Wars Galaxy's Edge Guests Walking Entry
  • On Jul 21, 2023
    Ashley from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I purchase the travel protection, and someone in my group backs out of the trip (non medical or emergency reason) after the 30 day mark, is their portion refunded?

    Hi Ashley!

    Welcome to planDisney. I'd be happy to assist you today!

    While canceling a trip is never fun, unfortunately, it's sometimes necessary. I have experienced the disappointment of canceling a Disney Cruise Line vacation, but have not personally canceled a visit to Disneyland Resort so I reached out to a Cast Member for more details on your particular request. She let me know that each guest of your travel party will need to purchase travel protection, and if one member has to cancel for a covered reason they would receive a refund of the covered expenses, subject to any cancelation fees or penalties. The remainder of your travel party can still enjoy the vacation package as planned, you will just need to modify your existing reservation to account for the changes and ensure any remaining balance of your package is paid in full. You can call (714) 520-5060 for assistance in updating an existing vacation package

    I also called to speak with a representative from Aon Affinity, the insurance provider for the Walt Disney Travel Company. They confirmed that while partial coverage may be provided for specified reasons, it can take up to 15 days for travel protection insurance claims to be evaluated and processed.  You can review the full details shown on the schedule of benefits when adding travel protection to your vacation. You are also welcome to call Aon Affinity directly with additional questions, as coverage may vary based on guests' state of residency.

    I hope this was helpful Ashley! If we can answer any additional questions please come back and let us know. I'm sending lots of pixie dust your way and hoping your group will experience the magic of Disneyland Resort together soon!

    Wishing you magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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