Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Oct 31, 2023
    Stephanie from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I purchase 9* tickets for nine different people for two days park pass. If one of the people are unable to attend is there a way to get a credit to the park? So the funds can still be spent at the park?

    Hiya, Stephanie! Thanks for bringing your great question our way.

    I'm so excited to hear that you have a merry crew headed to Walt Disney World Resort at the most wonderful time of year! I understand that sometimes plans can shift and change and that one of the Guests in your travel party might not be able to make it. Unfortunately, tickets for Walt Disney World Resort are non-transferable and non-refundable. That means that if you purchased these tickets separately from a vacation package, you won't be able to cancel or get a refund for one of the tickets.

    I know this isn't the answer you were looking for, but Hakuna Matata! No worries! I have a few alternate ideas for you. First, the Guest may be able to modify the date of the unused ticket for a future date – the biggest thing to know is that they may need to pay the difference in cost for this ticket. This way, they can consider this ticket "magic postponed" instead of fully canceled! Additionally, if you booked a vacation package that includes tickets and a stay at a Disney Resorts Collection hotel, you may be able to modify your reservation 30 days or more prior to your arrival date. My best tip would be to call a Cast Member as soon as you know if this Guest needs to cancel and they'll provide you with the best next steps that are available to you.

    Since you'll be visiting during the holidays, be sure that you keep an eye on all of the seasonal offerings available to you! You may want to purchase tickets to Mickey's Very Merry Christmas Party and you won't want to miss the EPCOT International Festival of the Holidays. Also, take a little time to download and explore the My Disney Experience app, which will let you check wait times for attractions, access virtual queues, and mobile order food – helping you to make the most out of every merry, magical moment.

    If you have any other questions, please visit us again! After all, you've got a friend in me!
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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