Grandparents and Grandchildren meet Mickey and Minnie Mouse; Magic Kingdom; carousel
  • On Sep 16, 2023
    Hayley from Cumbria Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi memory maker was included with my tickets from my travel agents however I am struggling to link to my account? Any ideas would be appreciated thanks

    Welcome, Hayley.

    I see you followed Peter Pan and the Lost Boys through Neverland and found planDisney along the way. Hooray!

    I’m sorry you are having trouble linking Memory Maker to your My Disney Experience account and would be happy to point you in the right direction. First, log in to your My Disney Experience account online. Make sure you have the confirmation number for your Memory Maker purchase handy, then visit the “Link Your Reservations and Purchases” webpage. Select “Memory Maker” from the options that appear and follow the remaining steps to link it to your account. If you still have issues linking Memory Maker to your account, I suggest giving the helpful Cast Members at the Technical and Website Support phone line a ring. They’ll be able to assist you further.

    Once Memory Maker is linked, make sure you review how to link your Disney PhotoPass photos to your account. You’ll also want to ensure that all members of your traveling party are listed in your Family & Friends list and have updated their sharing settings to allow you to view their Disney PhotoPass photos. You'll then be able to view and download their photos from your holiday.

    Hayley, I hope this information proves useful. If you have any other questions, please stop by planDisney again. Have a truly magical holiday!

    Think happy thoughts,
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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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