Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Sep 15, 2023
    Tiana from RI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    unable to download pictures from the app to my phone. I followed the instructions but after you press save it does not direct you to a option to download

    Hi there, Tiana, and welcome to planDisney!

    I hope that you had an amazing vacation, and I know that being able to save your photos will make the memories that much sweeter. As a frequent user of the Disney PhotoPass Service, it is my pleasure to help you figure out a solution. 

    You may have tried this already, but first, log in to your My Disney Experience App and click the three horizontal lines in the lower right corner. This will take you to the main menu. Select “Photos.” Click on one of your photos, and then “Save.” From there, you should see a prompt about the download size. I always select “High (5 MB) for the better quality. 

    Now, if that still does not work, try reinstalling your app or checking your Internet connection. I remember a few years ago, I had some issues with downloading photos, but it was a simple glitch that resolved itself over time. 

    If you want your photos as soon as possible, head over to the Disney PhotoPass website to “View Media” and download your memories there. There’s even a feature that I love on the desktop site where you can download multiple images at once. And if all else fails, call the Disney PhotoPass phone number and speak to a friendly Cast Member who can help. 

    Tiana, I know how important it is for you to download your photos, so I’m wishing on a star that you can hold them tight soon. Revisit us here at planDisney if you have any other Disney vacation planning questions. I’m all ears! 

    Magic always, 
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Meet the Panelist: LeAndra, Florida

Hey, Mouseketeer! I'm LeAndra, a wife, mom of two, and content creator from beautiful Central Florida. I've lived near The Most Magical Place on Earth for my entire life; so, I like to say that I'm a Guardian of this galaxy! My love of all-things-Disney has also taken me on multiple cross-country road trips to Disneyland Resort and on a few flights over to Disneyland Paris. I am oh-so-grateful to be a part of your world by helping you plan your magical vacations.  Learn More About LeAndra

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