MagicBand+ pairing with Smart Phone; Minnie Mouse band
  • On Mar 24, 2025
    Adam from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a MagicBand+ that will light up in the charger, but will not light up when out of the charger. It also will not appear on the app and won't light up when performing a factory reset. It seems like the battery won't hold a charge.

    Hi there, Adam, and welcome to planDisney! It sounds like you're in the final hours of your Walt Disney World Resort vacation countdown. You must be so excited! Now is the perfect time to double-check that your MagicBands are ready to go.

    Adam, if your MagicBand+ doesn't seem to be working properly, there are a few steps you can take. While I'm not a tech support expert, I've had to do some of these procedures in the past, and they've worked for me. Your MagicBand+ might need a software update or even a factory reset. You'll also want to make sure that your My Disney Experience Mobile App has been updated to the latest version when trying to pair your device. This helpful website details all of these recommendations, as well as others that might be helpful. If you're still having trouble, you can reach out to a Cast Member before you arrive or bring your MagicBand+ to a merchandise location or Guest Relations during your visit.

    Happily, a MagicBand+ isn't the only way to access the magic during your vacation! Did you know that you can use Disney MagicMobile Service to save your Disney Theme Park tickets to the wallet of your smartphone? It's similar to how you'd save a boarding pass or credit card, and you'll scan your phone at the park entrance and for Lightning Lanes, just like you would tap your MagicBand+. Additionally, a Cast Member at the Front Desk of your Disney Resorts Collection hotel or Guest Relations can provide you with a Key to the World Card, which can do pretty much everything a MagicBand+ can do, including unlock your hotel room door!

    Adam, I hope this is helpful to you as you continue to pack your bags. Please stop by planDisney with any other questions you have!

    See ya real soon!
    Jennifer
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Meet the Panelist: Jennifer, Georgia

Hi friends, I’m Jennifer! I live in Georgia with my handsome Prince Charming and our three awesome Mouseketeers. My Disney favorites are food, princesses, holidays, and festivals. I thrive on logistics and details, so I love all of the intricate plans that go into making a perfect Disney vacation. So let’s get started, because tomorrow is just a dream away! Learn More About Jennifer

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