Palm-lined street with Art Deco buildings facing Mickey and Minnie's Runaway Railway at Disney’s Hollywood Studios
  • On Aug 13, 2026
    Lilliana from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I get a hold of a picture taken on Rock and Rollercoaster yesterday with out the photo ID number?

    Hello, Lilliana!

    I hope you had a rockin' good time on Rock ’n’ Roller Coaster Starring The Muppets yesterday! My family got to check it out earlier this summer, and we absolutely loved the ride's fresh new theming. Our L.I.M.O. ride was especially fun because The Electric Mayhem played our top music pick, "Song 2," as we sped along- woohoo! You can clearly see the joy on all our faces in our colorful, cool, and slightly chaotic attraction photos. Let's chat through some tips to help you look back on your own snapshots for years to come.

    If you were wearing a MagicBand+, your attraction photos (available in a few different concert poster-inspired variations) should have automatically linked to your My Disney Experience account. But not to worry if they haven't appeared in your Photo Gallery. If it's been more than 24 hours since your ride, you can request the missing Disney PhotoPass photos online in a few simple steps. 

    Head to this website, then input your name, phone number, and email in the appropriate fields. Next, select "Disney PhotoPass" from the drop-down box, and "Missing Photo" when the second box appears. Be sure to include the date and approximate time your photo was taken, and be as descriptive as possible about your group. If you can remember what row you were seated in, any clothing colors or identifying characteristics, or other small details that will help Cast Members easily locate you in the search, include that in the comment box. You should receive an email notification confirming your request was submitted, and you'll receive another message if and when the photos are located and linked to your account. I've had to do this a few times over the years, and I think all attempts but one were successful. I'm hoping yours will be too!

    Lilliana, I hope this helps. Please snap right back to planDisney if you need any additional guidance. We're always happy to help in a flash!

    Magic and memories,
    Amy
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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