Mickey and Minnie Mouse with The Wish
  • On Nov 7, 2023
    Jeanette from WV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I find out if a gift card has been credited to my account and my husband’s account?

    Ahoy Jeanette!

    Thanks for sailing by planDisney with your question. I'm happy to assist!

    It sounds like you have an upcoming cruise on the horizon and I'm sure you're excitedly making all your final preparations. Before you know it you'll be embarking on your magical adventure and hearing your name announced as you step into the ship's atrium. This is always a family favorite experience for my crew. My kids love hearing their names and the applause from friendly Cast Members welcoming us aboard.

    I'm not sure if you are referring to a promotion from a travel agent or a gifted Onboard Credit from a family member or friend, but you should be able to confirm any credits to your Stateroom Folio by contacting a Disney Cruise Line Cast Member by phone.  They'll be able to review your reservation details and confirm whether anything has been posted to your account. You can also visit the Guest Services Desk once on the ship.

    As you are enjoying your sailing you can check your folio balance via the Disney Cruise Line Navigator App. This app is such a handy tool and will help you keep track of all your favorite activities each day of your sailing, in addition to reviewing dining menus and staying connected with members of your travel party. Be sure to download it in advance of your cruise so you are prepared to begin using it right away.

    Jeanette, if we can offer any further assistance or planning tips please sail right on back and "sea" us again. We're always all hands on deck!

    Magic and memories,
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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