Mickey and Minnie Mouse with The Wish
  • On Sep 15, 2024
    James from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how do i find and apply my placeholder info from a prior cruise

    Ahoy there, James!

    Welcome aboard planDisney! 

    I'm thrilled you booked a Placeholder Onboard Booking offer; it is a great way to save on a future cruise. It's my favorite Disney Cruise Line souvenir and I never disembark a ship without one.

    You should have received a confirmation email to the address linked to your MyDisney account after completing your transaction. If you did not, you simply need to call Disney Cruise Line and speak with a Reservation Specialist. Once you provide your name and some other details, they will be able to look it up for you and provide the confirmation number. Many times I find that I have to call for my confirmation number, but they locate the information quickly.

    To book a cruise with a Placeholder, you will need to call Disney Cruise Line so if you already know which itinerary you would like to book, you can complete this in one phone call. It looks like you already have a cruise in mind, so I recommend calling sooner than later. Be sure to inquire about Special Offers, but remember that sometimes those offers will negate the discount of the placeholder offer.

    As a returning Guest with Castaway Club status, you will have a Welcome Back Aboard gift waiting for you in your stateroom! I can't wait for you to open the door and find your treasures.

    Let us know if you have other questions, James; we are here to help.

    Wishing you many magical memories,
    Shannon
thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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