Hi Lisa, and thanks for bringing your question to planDisney. It sounds like you’ve got a magical day planned for tomorrow! Let’s make sure your family is all set to get into the park.
The easiest option would be to go to
Guest Relations in the morning and get Key to the World cards which you and your granddaughters can use to scan into the theme park,
Lightning Lane, and
Virtual Queue entrances. Be sure to bring your ticket confirmation email, photo identification, and the credit card used to purchase the tickets to help Cast Members look up your order.
You could also set up
Disney MagicMobile Service tonight, which lets you add passes to your phone’s mobile wallet for everyone in your
Family & Friends List. For this to work, your granddaughters’ tickets need to be linked to their profiles in the
My Disney Experience app. If you purchased your tickets on the Disney World website while logged into your
MyDisney account, this should be done already (if the tickets were linked to the right profiles).
If you bought the tickets from a third-party company, you can link them by opening the My Disney Experience app, going to ☰ in the lower right corner, and then selecting My Tickets & Passes. Press the + in the upper right corner and then Link Tickets & Passes. Here, go to Type ID and input the ID Number from your ticket order.
If the issue is that the tickets are assigned to the wrong profile, under My Tickets & Passes, swipe to the ticket in question and press Reassign Ticket. You can always call the
Existing Tickets phone number and a Cast Member would be happy to help resolve any problems you’re having.
Once the tickets are linked to the right profiles, go back to ☰ in the lower right corner of the app and scroll down to Set Up MagicMobile Entry under Account. Then press the + in the upper right corner. You should see your granddaughters here. Select one of their names to create their pass (you’ll have to do this one at a time). For more information on setting up passes and how to use them, visit the
Disney MagicMobile page.
I hope you have a pixie-dusted day with your granddaughters tomorrow! And don’t forget, you get complimentary digital downloads of
select attraction photos and videos with
Lightning Lane Premier Pass. It’s the practically perfect way to remember your special day with your family!
JoAnna