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Mom And Daughter Hammock
  • On Apr 13, 2023
    Shenae from MT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My cruise page said I had a $45 refund yesterday and now it says 0. Is there a way to find where it went? I checked all my gift cards and they still say 0. Maybe it takes time?

    Hey, howdy, hey Shenae!  

    Welcome to planDisney, and thanks for bringing us an insightful question regarding your upcoming Disney Cruise Line vacation. This same scenario happened to me on my recent cruise, so I’m happy to help you understand what could be going on.

    Part of the fun on a Disney Cruise Line vacation is visiting beautiful and exciting ports of call, but you only need to unpack once! Each port will have associated taxes, fees, and port expenses that are itemized into your total cruise cost. As you get closer to your sail date, the total amount of these fees is refined based on the number of passengers and other factors. Disney may then issue you a refund based on the recalculations, which you noticed as a negative balance on your reservation summary in either the Disney Cruise Line Navigator App or the Disney Cruise Line website. Once this credit is issued back to you, the balance on your reservation will appear as $0.00 (US).

    All refunds are generated to the original form of payments in the order that they were received on the reservation. In my experience, the credit went back to the card that paid for my cruise balance before the paid in full date. Please check the following payment sources for your credit:

    • The last form of payment used to finalize your Disney Cruise Line vacation before the paid in full date
    • If within 30 days of your sailing and you've completed Online Check-In, the credit card on file for your stateroom folio

    If neither of these shows the credit you’re anticipating, please call Disney Cruise Line directly and they can share exactly which card the refund was issued to.

    I’m so excited for your family to enjoy this incredible vacation, Shenae! From the personalized service to incredible food options and astounding entertainment, there’s something for everyone and you’re going to have a wonderful time. Here are some of my favorite tips as you get ready:

    I hope this helps you determine where your account credit has landed and gets you excited for a magical adventure at sea! Please let us know if you have any additional questions, we would love to help you make the most of this incredible vacation.  

    Wishing you blue skies and sunshine,
    Amy
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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