MagicBand+ pairing with Smart Phone; Minnie Mouse band
  • On Jan 14, 2024
    Andrew from Queensland Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t put my tickets into apple wallet because it says two factor identification is not turned on the Disney app, however it is turned on - I checked my settings

    Thanks for stopping by planDisney, Andrew. I assume you're in the United States now, so welcome to Walt Disney World Resort! I'm sorry you're having trouble setting up Disney MagicMobile Service with your Apple Wallet, so let's look at some options for you to try.

    I'd suggest the tried-and-true step of turning your phone off and on; maybe arriving in the States requires a reboot. Open your My Disney Experience mobile app and tap the three lines in the bottom right. Choose the Disney MagicMobile tile and follow the prompts. If you still need help, I have a couple of suggestions.

    I chatted with a tech-savvy Cast Member who recommended you call the My Disney Experience line in the US at (407) 934-7639. They can guide you based on the exact messages you're seeing. It could be that location services need to be turned on in your settings, or it might be a problem related to your phone being international. 

    Another option is to stop by any Guest Relations location at a theme park entrance; they can help you set up MagicMobile on your phone or offer alternatives like a physical ticket. We will get you into the theme parks somehow, Andrew! Please don't worry about that.

    I've provided links to the US website since your arrival date is today. You can start here on the Walt Disney World Resort home page to access the Australian website. 

    Andrew, I'm sending cyber pixie dust so you'll make many magical memories on this visit. Please stop by planDisney anytime!

    Magic awaits,
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Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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