Family on Beach at Castaway Cay; ship in background, sisters holding hands
  • On Mar 21, 2024
    Diana from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I apply an Onboard Booking Placeholder and Discount to a cruise I book online, or do I need to wait on hold on the phone? Thanks.

    Hi Diana,

    We are so happy to see you at planDisney again! Thanks for trusting us with your Disney vacation planning questions.

    I'm so glad you took advantage of the Onboard Booking Offer during your last cruise. These "placeholder" offers are among my favorite Disney Cruise Line souvenirs! Now that you are ready to put yours to work, let's get started!

    To redeem your offer, you need to give Disney Cruise Line a call. A reservation Cast Member will assist you with turning that placeholder into a vacation! Remember to review the Terms and Conditions, along with possible blockout dates before calling. I know call wait times have been long this week with new Summer 2025 bookings, but I've enjoyed listening to all the Disney classic songs while on hold. 

    Once you have your cruise booked, Diana, I hope you will sail by planDisney with other questions you have! There are so many exciting Port Adventures, onboard activities, and more to enjoy aboard a Disney Cruise Line vessel and we have all the best tips!

    Wishing you many magical memories,

thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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