Welcome to planDisney, Stephanie! I know that understanding what accessibility services are available before your visit can make planning feel much less stressful. I'm happy to help explain how
Disability Access Service (DAS) works at the Disneyland Resort.
The immediate answer to your question is yes. DAS is intended to support
Guests who, due to a developmental disability such as autism or a related condition, may find it challenging to wait in a traditional standby line for extended periods. While it does not provide immediate or front-of-line access, it does offer a return time for attractions, which can allow Guests to take a break or explore while they wait. This allows Guests to spend the wait time elsewhere in the park, rather than remaining in the standby queue.
If you would like to register your child for DAS before your trip, you can do so through a live video chat with a Cast Member, beginning up to 60 days prior to your arrival. Video chats are generally available daily from 8:00 a.m. to 8:00 p.m., although the wait times can vary depending on demand. Please note that, during this conversation, your child must be present. During the conversation, a Cast Member will discuss your child's specific needs to determine whether DAS is the most appropriate accommodation. To begin the process, visit the Disability Access Service page on the Disneyland website, review the Terms & Conditions, and select 'Request Live Chat' to begin.
If it would be easier for your family to handle the DAS registration in person, that option is available once you arrive at the parks. You can visit the
Accessibility Services Kiosk located in the Esplanade between Disneyland Park and Disney California Adventure Park (on the side closer to Disney California Adventure). This kiosk typically opens about one hour before the theme parks and remains open until approximately two hours before park closing.
After DAS has been added to your account, the
Disneyland app becomes your main tool for using the service. Once you’ve entered your first park of the day, open the app, tap the menu icon, and select the DAS tile. From there, you can choose an eligible attraction and request a return time. You may have one active attraction return at a time, and once it’s redeemed, you can request another after ten minutes. Your return times will remain valid until you have gone on the attraction or the park closes. If you ever need any extra assistance, Cast Members at
Guest Relations or at the umbrella-covered Accessibility Services locations inside both parks are always happy to help request return times as well!
Stephanie, I hope this helps you feel more prepared as you plan your family's visit. If any additional questions come up along the way, please don’t hesitate to stop by planDisney again. We’re always here to help make your experience as smooth and comfortable as possible.
Wishing your little one (and the rest of your family!) a day filled with magical moments and wonderful memories!
David