Toy Story Land Slinky Dog Dash
  • On Aug 24, 2023
    Brian from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My wife has her own MyDisneyExperience account. She signed in and created a magic mobile pass, but it will not add to her wallet. She tried changing the design, her phone and app are up to date and she restarted her phone, yet it still won’t add to wallet?

    Howdy Brian!

    What a rootin' tootin' adventure it'll be when you and your wife set out on a new experience to Walt Disney World Resort! I hope you're considering stopping by Toy Story Land inside Disney's Hollywood Studios! Whether you like taking a wild ride on Slinky Dog Dash as he twists and curves to spring across Andy's backyard or blasting your way through a carnival-themed 4D arcade on Toy Story Mania!, you will indeed have "Lotso" fun!

    But first, let's see if we can add your wife's Disney MagicMobile pass to her wallet. Since you said her phone is updated, along with her My Disney Experience Mobile App, I recommend seeing if it works once she adds the two-factor authentication to her iPhone through the security settings.  

    If that still doesn't work and she has restarted her phone, the next step would be to call the My Disney Experience, MagicBand, and MagicBand+ team so they can look into her account and further assist her. 

    If you're unable to get her pass set up, no worries! All you have to do is stop by a ticket booth window at the entrance of all four theme parks or the Disney Ticket Center at Disney Springs with the confirmation email you received when you purchased your theme park tickets, and they'll be happy to issue your wife an admission card that she can use to enter the parks. With just a tap of the card, she can be on her way to experience the magic of Walt Disney World Resort!

     Have an enchanting visit, Brian! So long, partner!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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