Howdy Brian!
What a rootin' tootin' adventure it'll be when you and your wife set out on a new experience to Walt Disney World Resort! I hope you're considering stopping by
Toy Story Land inside
Disney's Hollywood Studios! Whether you like taking a wild ride on
Slinky Dog Dash as he twists and curves to spring across Andy's backyard or blasting your way through a carnival-themed 4D arcade on
Toy Story Mania!, you will indeed have "Lotso" fun!
But first, let's see if we can add your wife's
Disney MagicMobile pass to her wallet. Since you said her phone is updated, along with her
My Disney Experience Mobile App, I recommend seeing if it works once she adds the two-factor authentication to her iPhone through the security settings.
If that still doesn't work and she has restarted her phone, the next step would be to call the
My Disney Experience, MagicBand, and MagicBand+ team so they can look into her account and further assist her.
If you're unable to get her pass set up, no worries! All you have to do is stop by a ticket booth window at the entrance of all four theme parks or the
Disney Ticket Center at Disney Springs with the confirmation email you received when you purchased your theme park tickets, and they'll be happy to issue your wife an admission card that she can use to enter the parks. With just a tap of the card, she can be on her way to experience the magic of Walt Disney World Resort!
Have an enchanting visit, Brian! So long, partner!
Aena