Cinderella Castle 50th Day
  • On Nov 26, 2021
    Matthew from ON Asked

    Hi, We were unable to use our Tickets before the 09/31/2021 extended use date. How do we get a refund on the tickets. Thanks

    Hello Matthew!

    Welcome to planDisney! We are a group of real Disney Guests, just like you, who are experienced Disney travelers here to offer you our expert advice, tips, and tricks for planning a Disney vacation!

    My family was in this same situation, Matthew. We had both a trip to Walt Disney World and a trip to Disneyland scheduled before the pandemic hit. Both of those trips had to be rescheduled. We just returned from Disneyland, and although it was more than a year and a half later, I’m so glad my kids were finally able to experience the park where Walt Disney himself once walked! It looks like you are coming from Canada, and I know that the border being closed has been a challenge for our northern neighbors.

    According to the ticket policy, all Walt Disney World Theme Park Tickets are non-refundable. But that doesn’t mean you lose the value you paid for your tickets, even after the expiration date. For those of us who had tickets scheduled for use during the pandemic shut-down, the expiration for Walt Disney World Theme Park Tickets was extended to September 26, 2021. This meant that we could use those tickets on any day before that expiration date, even if the current price of tickets was higher than what we paid for them initially. So if the ticket price for the day you wanted to begin your vacation was priced higher than what you paid, you would not need to make up any difference.

    Now that your tickets are past that expiration date, they still don’t lose the value you paid for them, but you will be required to pay any difference between the value of your tickets and the price on the day you wish to visit in the future. So, for example, if you decide to visit in the summer of 2022, and the first day you want to visit the theme parks the ticket price is $25 more than the value of your current ticket, you will need to pay that difference to convert your old ticket to the new ticket.

    I hope this helps to answer your question, Matthew. And when you are finally able to visit the Walt Disney World Resort, stop back here to see us on planDisney with your trip planning questions!

    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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