Cinderella Castle 50th Day
  • On Feb 27, 2022
    Linda from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tried to download the My Disney Experience mobile app on different devices but all say they are not compatible. How to I fix this?

    Hiya Linda - welcome to planDisney!

    Thanks so much for stopping by with your question! The best way to manage all of your plans and have a magical experience during your Walt Disney World Resort vacation is through the My Disney Experience Mobile App. Currently, to install the My Disney Experience Mobile App on an iPhone you'll need iOS 13.0 or later, while some advanced features, including Disney's MagicMobile Service, require iOS version 14.4 or later and Apple Wallet support.

    For Android devices, the current version of the app requires Android version 8.0 or later. With Android devices, you may run into trouble if your device does not have all security updates installed or if it has been "jailbroken" in a way that alters the primary Android operating system or Google Play store functionality. If your device does meet all of these requirements and has enough available storage space to install and run the app, you may need to contact the support team for your device's manufacturer for further assistance.

    If your device does not meet these requirements and you are unable to update your operating system, don't fret! My friend and fellow panelist Aena recently provided some tips on how to enjoy a Walt Disney World Resort vacation without using the mobile app. In sum, be sure to arrive early and don't shy away from talking with Cast Members at Guest Relations and throughout the Theme Parks who can help you make the most of your magical day!

    I hope this information helps - please let me know if we can help with any other questions as you continue planning!

    Ryan J.
thumbnail image for Ryan

Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

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