Pandora Family Floating Mountains
  • On Nov 17, 2021
    Larry from TX Asked

    I have an older model phone that is unable to download the My Disney Experience app and Genie+ app. Is there an alternative for these apps?

    Howdy Larry!

    I love it when a fellow Texan visits planDisney! Thanks for stopping by with your question for us. 

    I’m excited to hEAR your trip to Walt Disney World Resort is right around the corner! Whether you’re exploring the beautiful land of Pandora - The World of Avatar in Disney’s Animal Kingdom Park or relaxing by the pool at a Disney Resorts Collection hotel, you’re sure to have a magical time!

    Larry, at this time, Guests are required to have the My Disney Experience Mobile app on their phone to take advantage of the Disney Genie+ service selections. If anyone else in your travel party has a phone that would download the My Disney Experience Mobile app, they would be able to connect with you through the Family & Friends list, and given permission, they would be able to make those plans for you. 

    If it’s helpful, at the present moment, the minimum device requirements for using the My Disney Experience Mobile app are Apple iOS 13.0 and above, as well as Android 8.0 (Oreo) and above.  

    If you’re not able to use the Disney Genie+ service, don’t be disheartened, Larry. When my family and I recently visited The Most Magical Place on Earth, we did not opt to use the Disney Genie+ service and still found ourselves having a lovely time. We would get to the theme parks bright and early after checking the Operating Hours to ensure we were in the theme park once the gates opened up for Guests and enjoyed the most popular rides first thing. We would also go back to our hotel in the afternoon when the crowds grew to rest and relax some, and then head back for more play at the parks towards the evenings. Also, if you’re staying at a Disney Resorts Collection hotel, please do be sure to take advantage of the Early Theme Park Entry for Disney Resort Hotel Guests

    We can’t wait to welcome you to the magic, Larry! Have an enchanting visit.

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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