Shopping; Norway Gift Shop
  • On Nov 22, 2023
    Kevin from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I shipped everything I purchased at the parks home. The tracking number on the yellow form does not work. Where are my items?

    Hiya Kevin!

    Welcome to planDisney! I hope your trip was full of wonder and adventure! When I visit Walt Disney World Resort, something magical happens: suddenly, I transform into Ariel, collecting gadgets and gizmos a plenty! As an avid shopper regarding Disney merchandise, you’re talking to someone who understands the hassle-free convenience of shipping your Walt Disney World Resort purchases home. Because they make the process so seamless and easy, I ship my items almost every trip! 

    I understand how exciting it is to receive your souvenirs because it’s like having some of the magic of Walt Disney World Resort sent right to your home. Anytime I use a mug from my Disney trips, I’m reminded of the incredible memories I made on said trip. It's also a great way to help ease the post-Disney trip blues!

    Kevin, I’m happy to tell you that you can reach out to a Cast Member at Merchandise Guest Services via phone at 1-877-560-6477 Monday through Friday from 9 AM-5 PM EST or by email at The Cast Member will be able to pull up your order after asking you a few questions regarding the yellow form and let you know which day your order is set to be delivered. 

    In my experience, UPS will email me a few days before delivery with my scheduled delivery date, and I hope this is also the case for you so you know when to expect your magical mail!

    I hope you had an enchanting visit, Kevin! 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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