Hello Emma!
Thanks for bringing your question to planDisney. I'm happy to ensure you have the latest information regarding
Disability Access Service (DAS) as you prepare for your next visit.
At present, International guests can visit
Guest Relations to determine same-day eligibility in person. When the DAS changes are implemented on May 20, 2024, guests visiting from outside the United States can register for DAS, if eligible, via a Virtual Chat with the Disability Services Team. This specially trained team of Cast Members will review your party's needs and determine the appropriate accommodations. They may bring in additional medical partners as needed on a case-by-case basis.
If you arrive in the US within 30 days of your first day at the parks you should be able to access the virtual chat via the US-based DAS website. If you are heading to the parks the same day you arrive in the US you can still complete a same-day virtual chat on-site. Guest Relations Cast Members will no longer be part of the team determining eligibility, but they'll be happy to provide you with a device to access the virtual chat if you do not have one of your own. Rest assured that eligible guests will still be able to use the service as intended, the logistics of the approval process just might look a bit different than past visits.
At Walt Disney World Resort,
many programs are in place for guests of all abilities and needs. You may want to review this new
Sensory Experience Guide with your son to ensure the most magical visit for your family. I'd also like to share this helpful
Accessibility Planning Guide & Recommendations. Both guides are full of great information which should make navigating the many attractions and entertainment options at the parks a smoother process.
Emma, I hope this was helpful. If we can answer any additional questions please don't hesitate to come back and let us know.
Magic and memories,
Amy