Toy Story Mania; brother and sister; Toy Story Land; Hollywood Studios
  • On Apr 14, 2024
    Emma from United Kingdom Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have seen your DAS has changed. My son isn’t affected as he is autistic.I am just worried as I’ve seen UK residents can’t apply for DAS before they arrive at parks but it says online that it should be done before arrival and cannot be done on the day?

    Hello Emma!

    Thanks for bringing your question to planDisney. I'm happy to ensure you have the latest information regarding Disability Access Service (DAS) as you prepare for your next visit.

    At present, International guests can visit Guest Relations to determine same-day eligibility in person. When the DAS changes are implemented on May 20, 2024, guests visiting from outside the United States can register for DAS, if eligible, via a Virtual Chat with the Disability Services Team. This specially trained team of Cast Members will review your party's needs and determine the appropriate accommodations. They may bring in additional medical partners as needed on a case-by-case basis.

    If you arrive in the US within 30 days of your first day at the parks you should be able to access the virtual chat via the US-based DAS website. If you are heading to the parks the same day you arrive in the US you can still complete a same-day virtual chat on-site. Guest Relations Cast Members will no longer be part of the team determining eligibility, but they'll be happy to provide you with a device to access the virtual chat if you do not have one of your own. Rest assured that eligible guests will still be able to use the service as intended, the logistics of the approval process just might look a bit different than past visits.

    At Walt Disney World Resort, many programs are in place for guests of all abilities and needs. You may want to review this new Sensory Experience Guide with your son to ensure the most magical visit for your family. I'd also like to share this helpful Accessibility Planning Guide & Recommendations. Both guides are full of great information which should make navigating the many attractions and entertainment options at the parks a smoother process.

    Emma, I hope this was helpful. If we can answer any additional questions please don't hesitate to come back and let us know. 

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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