MagicBand+ pairing with Smart Phone; Minnie Mouse band
  • On Nov 28, 2023
    Summer Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I received our Magic Band + today. I was able to charge, pair & update all 4 of our bands successfully. When I went into the settings area of my husbands band all of the sliders are set to off & I can’t turn on & I’m not sure what to do.

    Hiya, Summer! Welcome to planDisney.

    Oh boy, I'm so excited to hear that you'll be enjoying the holidays at Walt Disney World Resort soon! Can you believe that your magical vacation is only two weeks away? Before you know it, you'll be eating seasonal sweets, hopping on your favorite attractions, and making memories that will last a lifetime! It sounds like you have already followed the steps to set up your MagicBand+ and are looking for some support to access the Settings feature in your My Disney Experience app. Here are a few additional steps you can take:

    • First, close and reopen your My Disney Experience app. When syncing a new MagicBand+, sometimes your app needs to refresh in order to give you the optimal experience! Like Fairy Godmother says, "Even miracles take a little time."
    • Next, make sure your husband's MagicBand+ is charged and up-to-date. This is an important step to make sure his MagicBand+ is able to access all of its features!
    • You may also want to pair your husband's MagicBand+ to his personal device and see if he's able to access the Settings feature from his My Disney Experience app. Since this MagicBand+ has been assigned to your husband, he may have access to these permissions and settings.
    • If you've followed the above steps and your husband is still unable to access the Settings feature for his MagicBand+, my best piece of advice would be to call a friendly Cast Member. They'll be happy to help with the next steps that are available to you! You can also reach out to Guest Services once you arrive at Walt Disney World Resort if you need more support or have any additional questions. 
    I hope I was able to point you in the right direction today, Summer! If you have any other questions, please write to us again – after all, you've got a friend in me.

    Wishing you the very merriest,
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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