Hello Margot, and a warm welcome to planDisney! I’m absolutely thrilled to receive your very first question and excited to hear that you had such a wonderful experience on your previous visit, filled with unforgettable memories. The
Disney PhotoPass service brings professional photographers to every corner of the theme parks, dining experiences, and even videos on attractions, letting you effortlessly link and view all those magical photos in your My Disney Experience account or app.
It sounds like you're inquiring about the
Memory Maker, which I can’t recommend enough! It’s truly the best way to download all your Disney PhotoPass photos and videos with a single package purchase. My family makes sure to get the Memory Maker for every trip, big or small, so that we can treasure all our magical moments forever. At this moment, subject to the
Disney PhotoPass Expiration Policy, all Disney PhotoPass photos, along with pictures from selected dining spots, attractions, and any other media in your account, expire 45 days from the date they were taken, which means if your photos were captured beyond that timeframe, unfortunately, they can’t be recovered, nor can you purchase any package or service to download them now.
You can apply for a 15-day expiration extension for Photo Content that has expired in the last 15 days, as well as all Photo Content in your account at the time you apply. This option is available in the Help menus of the
Disney PhotoPass Gallery. Once you apply, you'll see the new expiration date for each Photo Content item extended by 15 days from its original expiration.
I understand this might not be the news you were hoping for, but with so many Guests creating countless memories each day, it makes sense for Disney to have these policies in place. If you’re planning your next trip and considering purchasing the Memory Maker, remember there’s special pricing for advance purchases made at least 3 days before your visit—what a great way to save!
I genuinely hope this information helps, Margot. Feel free
to reach out anytime if you have more questions! We’re always here and happy to assist our amazing friends like you!
Cheers
Nilson