Family on room verenda
  • On Mar 12, 2024
    William from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I placed an order for a Magic Cruise room decoration and never received the email confirmation

    Hi William,

    Welcome aboard planDisney! I'm so glad you sailed by with your question. There is something extra special about opening your stateroom door for the first time and seeing the room magically decorated!

    In the past, when I ordered Disney's Onboard Gifts and Amenities, I received an email with the following subject line: Amenity Confirmation [my last name]. Please check your spam/clutter to see if it found its way there. Typically, you will not see any confirmation in your Disney Cruise Line account for room decor and other gifts so as not to spoil the surprise for other Guests in your stateroom. William, if you don't find the email, please call a Disney Cruise Line Cast Member and confirm your purchase. 

    If you and your crew are celebrating a special occasion during your cruise, be sure to let your Stateroom Host and your Dining Room server know. They love to celebrate with Guests and often add little magical touches to your vacation. I have celebrated many birthdays with friends onboard and am so grateful for the extra care the Crew and other Guests show!

    I hope you find your confirmation, William so your mind will be at ease before you set sail. Please let us know if you have other questions or need special tips for making the most of your vacation.

    Wishing you many magical memories,

thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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