Happiest Greetings on Earth, Suzanne! Thanks for reaching out to planDisney with your question and I hope we can get you some answers to proceed with renewing your
Disneyland Resort Magic Key Pass for another year of magic!
I'm glad you know about the renewal window currently in place for all Magic Key Holders. At the moment, Magic Key Passes may be renewed up to 30 days before their expiration date by visiting the
Renewal Page and logging into your Disney account. There, any Magic Key Passes that are eligible for renewal should appear and you can follow the prompts to complete the renewal. If someone else originally purchased your Magic Key Pass on your behalf, they may be considered the primary purchaser, and the Magic Key Pass could show up as linked to their account.
If you have trouble with this process, you can feel welcome to contact a Cast Member by calling the dedicated
Magic Key Holders line. They'll be happy to help you confirm your renewal. I hope this is a helpful start and that you're well on your way to enjoying another year of exceptional experiences as a Magic Key Holder! Please don't hesitate to reach out to
planDisney again if we can help with anything in the meantime.
Wishing you Wondrous Journeys,
Tishra