Special Needs Family with Mirabel; girl in costume; Encanto
  • On Feb 24, 2024
    Suzanne from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My pass will expire in 27 days so I am in the window for renewing. I never received an email to renew. I clicked on renew pass information under the magic key tab. The only option I am getting is to Add a Pass to My Account. Can you please help me out?

    Happiest Greetings on Earth, Suzanne! Thanks for reaching out to planDisney with your question and I hope we can get you some answers to proceed with renewing your Disneyland Resort Magic Key Pass for another year of magic! 

    I'm glad you know about the renewal window currently in place for all Magic Key Holders. At the moment, Magic Key Passes may be renewed up to 30 days before their expiration date by visiting the Renewal Page and logging into your Disney account. There, any Magic Key Passes that are eligible for renewal should appear and you can follow the prompts to complete the renewal. If someone else originally purchased your Magic Key Pass on your behalf, they may be considered the primary purchaser, and the Magic Key Pass could show up as linked to their account. 

    If you have trouble with this process, you can feel welcome to contact a Cast Member by calling the dedicated Magic Key Holders line. They'll be happy to help you confirm your renewal. I hope this is a helpful start and that you're well on your way to enjoying another year of exceptional experiences as a Magic Key Holder! Please don't hesitate to reach out to planDisney again if we can help with anything in the meantime. 

    Wishing you Wondrous Journeys,
    Tishra


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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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