Mickey and Minnie Statues in Front of Cinderella's Castle During Fireworks
  • On Sep 28, 2026
    Rhonda from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My package is at the central processing facility on Disney property and I need it before leaving for my cruise today. How can I get it????

    Hey there, Rhonda, and welcome to planDisney. I'm so glad you sailed by with your question!

    You're ready to embark on a wonderful wayfinding voyage, and I know how important it is to have all your provisions on hand. I'm so sorry to hear that your package is running late, Rhonda. I know this must be very inconvenient, especially since you're a bit crunched for time!

    I reached out to a Disney Cast Member, who confirmed that the central processing facility is not in a public area. As such, you won't be able to pick up your package yourself. To check on your package, talk to a Cast Member at the Front Desk at your Disney Resorts Collection hotel. They may be able to tell you around what time Mail Services will deliver your package. In the meantime, I recommend contacting the shipping company for more information.

    I'm wishing on a star that your package arrives in time, but if you miss it, you're not completely out of luck. If you don't receive your package before you check out, your Disney resort can ship it home to you in the worst-case scenario. I actually left items behind in my room at Disney's Polynesian Village Resort during my last visit, and the resort sent them home before I even knew they were missing!

    I hope this helps, Rhonda, and that your Disney Cruise Line sailing is full of magic and memories! If you have any questions during your cruise, feel free to reach out to my friends Rana and Catherine. These ladies know everything there is to know about sailing the high seas with Disney!

    Bon Voyage,

    Allison

thumbnail image for Allison

Meet the Panelist: Allison, New Jersey

Hello, I'm Allison. I'm a wife, mom, and writer with a lifelong love of Disney magic! Like Belle, I’m a book-loving dreamer who’s always ready for the next adventure...especially if it involves castles, pixie dust, and Mickey-shaped treats! To me, every Walt Disney World vacation is a story waiting to be told, and I can’t wait to help you write your most magical chapter yet! Learn More About Allison

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