Hi Diana,
Thanks for stopping by with a question for us today. I'm happy to help!
It's great to hear you're the proud owner of an
Imagine Key, which is available exclusively to Southern California Residents living in zip codes 90000 to 93599.
My pal Danielle has one and enjoys plenty of park time with her little Mousekeeter each week. I'm only just a little bit jealous, I promise! A great perk of this Magic Key is the option to purchase with convenient monthly payments, after an initial down payment. It's a great way to fill your year with magic for a fixed monthly price.
Monthly payments are drafted automatically, so I'm hoping you just need to
update the method of payment associated with your Imagine Key and it hasn't already expired.
Magic Keys can only be renewed up to 30 days before their expiration date, and once expired can not be reinstated. New sales of Magic Keys were once again paused after selling out on January 10.
I'd recommend reaching out to the
dedicated Magic Key Holder Hotline to speak with a Cast Member by phone. They should be able to address any concerns and assist in correcting the associated payment method, if necessary. I'm crossing my fingers that it's a quick fix and you'll be on your way to enjoying more pixie-dusted days in the parks very soon! Be sure to secure the necessary
theme park reservations before your next visit.
Please come back and see us again with more questions, Diana. We're always here to help!
Magic and memories,
Amy