Sleeping Beauty Castle; quarter view; day; bridge; flowers
  • On Jun 25, 2024
    Rosanna from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to cancel and rebuy my tickets. I forgot to add the gene passes and I don’t want to wait until the day of. They may sell out.

    Hi there Rosanna,

    Welcome to planDisney and thank you for your question! It looks like your trip to the Disneyland Resort is coming up in just a couple of months. Have you started counting down the days, yet?

    I see that you're interested in adding Disney Genie+ Service to your tickets for your upcoming trip. According to the eTicket terms & conditions, theme park tickets are nonrefundable, which means you wouldn't be able to cancel them. Additionally, as you mentioned, the Disney Genie+ Service can be added on at the time of ticket purchase or after you scan your tickets the first time to enter a park during your visit.

    However, Hakuna Matata, Rosanna! I've been in your situation as well where I've changed my mind and decided to add on Disney Genie+ Service after I already purchased my tickets. While this service is subject to availability and can sell out, that is more of the exception than the norm from what I've seen. 

    My suggestion would be to plan on arriving at the parks as close to park opening as you're able to on the first day of your visit. Then, as soon as you enter through the entry gate, you can pull up the Disneyland Resort mobile app and tap the purple Disney Genie+ Service banner near the top of the app's home screen. This will walk you through the purchase process and you'll be able to start using it right away! 

    Sorry if this wasn't the answer you were hoping for, Rosanna, but I'm hopeful that this will help you as you continue to plan your upcoming trip. Thank you again for visiting planDisney!

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

Related Video

  • thumbnail image for Disneyland Resort Tips Every First Timer Should Know | planDisney Podcast – Season 2 Episode 12

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.