Couple enjoying drinks at the Bayou on the Wish
  • On Jan 24, 2024
    Travis from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I missed my payment window for the rest of my balance on an upcoming cruise and my reservation was cancelled. Is it possible to get the reservation reinstated through customer service?

    Hi, Travis! Thank you for bringing your question to planDisney. 

    I’m sorry you missed your paid-in-full date. The good news is that you can rebook your Disney Cruise and select the same stateroom as before as long as it’s available. However, if the cruise's price has risen since your initial reservation, you will be required to cover the difference. You can call and speak to an agent or book online yourself. 

    Now, let’s look at two upcoming dates you won’t want to miss. If this is your first Disney Cruise, 75 days before you set sail, starting at midnight Eastern Time, you can reserve Port Adventures, adult-exclusive dining, spa treatments, nursery time, and all the onboard fun like beverage tastings. Set a reminder on your phone to jump online as soon as your booking window opens. I usually go for Port Adventures first, then lock in Palo and the rest of our onboard activities.

    The next key date is Online Check-In, happening 30 days before your adventure. Take a picture of everyone's citizenship documents for a hassle-free check-in. You’ll also need an individual color photo of each Guest taken against a neutral background. You’ll enter onboard payment information and arrival and departure travel plans, select a port arrival time, and review and accept the cruise contract. Once you’re all finished, you can save or print your Port Arrival Form.

    No need to stress about these dates, Travis, or try to attempt some complicated calendar math. Sign in to your reservation on the Disney Cruise Line website, and you’ll spot the date for booking activities and online check-in under “Cruise Details.” 

    If there's anything else we can do to help you before you set sail, please swing by and see us again. We're here to make sure your journey is smooth sailing!

    SEAS the adventure!
thumbnail image for Tracie

Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

Learn More About Tracie

Related Video

  • thumbnail image for Something for Everyone Including Parents | Disney Cruise Line

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.