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  • On Sep 8, 2024
    Joey from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magicband+ lights up green like is fully charged but when I press the button to turn it on and pair it the button has no response. I’ve tried to factory reset it but the button does not work

    Hey there, Joey!

    Welcome to planDisney and thanks for submitting your question to us. I'm sorry to hear that you've been having some technical issues with your MagicBand+. I am a tech geek, so I love bringing my MagicBand+ to the Disneyland Resort whenever I visit. It's a little tough to know what's going on with your specific Band but I'll try and troubleshoot with you as best I can.

    Have you already downloaded the Disneyland Mobile App? If you see the solid green light, we know that it can charge. In order to pair it with your phone, you need to tap it to the back of the phone after it is turned on. This will bring you to the Disneyland Mobile App and you'd then follow the instructions within the App to link the MagicBand+ to your MyDisney account and assign it to a ticket or pass (remember that each Band can only be assigned to one ticket). 

    If that isn't working for you, check to make sure your Disneyland Mobile App is up to date. You can follow the Support instructions to Power the Band Off and back On again. Finally, a factory reset is done by pressing the button once, releasing, then quickly pressing again and holding for 15 seconds. Believe me, this feels a lot longer than it is. 

    If none of these tips work, I would recommend bringing your MagicBand+ to a Cast Member when you're at the Disneyland Resort for support since you'll be there soon. It'll be much easier to troubleshoot when they have the Band in front of them and can test it for you. 

    Joey, I hope this was helpful and that you have an awesome visit to the Happiest Place on Earth! Good luck with your MagicBand+ and enjoy the Disneyland Resort!

    Wishing You a Great, Big, Beautiful Tomorrow!
    -Al
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Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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