Disneyland Pixar Fest
  • On May 2, 2024
    Sydney from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic key welcome package went to an old address! Can I request a new one be sent to my current address on file?

    Hey there, Sydney!

    Welcome to planDisney and thanks for stopping by with your question! I'm so happy to see another Magic Key Holder joining the ranks! I've been a part of the program ever since it began and I couldn't be happier because it's allowed me to return to the magic of the Disneyland Resort time and again. 

    I'm sorry to hear that your Magic Key Welcome Package was sent to an old address. Were you able to positively confirm that it was sent to your previous address? The Magic Key Welcome Package can take several weeks to go out to new members and I've heard some households with multiple Magic Key Holders receive their packages months apart. 

    My best advice would be to contact a Cast Member at the Magic Key Holders phone line and explain your situation to them. I can't guarantee that they'll be able to send you a replacement, but Disney Cast Members always do their best to make magic for their Guests. 

    I wish I had a more definitive answer for you and I hope that you are able to get your Welcome Package. In the meantime, be sure to regularly check the Magic Key Portal within the Disneyland Mobile App because I see all kinds of special merchandise just for Magic Key Holders. And don't forget to follow the Magic Key Instagram account too. They recently announced a cool Panda Mei paw giveaway to celebrate Better Together: A Pixar Pals Celebration! Believe me, you'll find no shortage of Magic Key branded merch that you're going to want over the coming year!

    Sydney, I wish you luck as you track down your Welcome Package. Please feel free to write to us anytime you have more questions because you're always welcome at planDisney and we'd love to hear from you again!

    Wishing You a Great, Big, Beautiful Tomorrow!

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Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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