Adults shopping; AA; family; Morocco
  • On May 4, 2024
    Nicole from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The light saber we purchased won’t charge. How can I get help with a repair or return?

    Hi Nicole,

    I hope you all had a wonderful time on your recent Disney World vacation! There is nothing better than reliving the memories through your pictures and souvenirs. Although getting home and having an issue with your precious souvenir stinks, Disney World has your back.

    You can easily contact Merchandise Guest Services by phone at (877) 560-6477 or via email at They will be happy to help you get a return or repair started. Before you call, have as much information as possible including your receipt, purchase location, and item details. This will help them to get you help quickly and have your replacement items to you as soon as possible. Whether you custom-make it at Savi's Workshop or buy it at one of the many shops in Star Wars: Galaxy's Edge, Merchandise Guest Services is a one-stop shop to help you with any of your shopping woes. 

    Since your vacation just ended, don't forget to check your My Disney Experience app for all the PhotoPass photos taken on your trip.  You have up to 30 days after your trip to purchase these photos and will want to grab them before they expire.

    Happy Planning,

thumbnail image for Jenna

Meet the Panelist: Jenna, Tennessee

Hi! I am Jenna. I am an entrepreneur, high school teacher, and mother to 2 teenagers so there is not a single question you could ask me that I would find weird. I love traveling, dancing, reading, and anything that could be considered bougie. Walt Disney World Resort is my second home, and I can't wait to share it with you.  Learn More About Jenna

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