Ohanas Best Friend Breakfast; hula dancing; girl; stitch
  • On Sep 23, 2024
    Patricia from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m unable to purchase lightening passes. It says “unable to process payments at this time”. I’ve tried restarting my phone, re-installing the app, and tried from other devices. We’re staying at a Disney Hotel and the 7 day period started today. Thanx!

    Oh my! Oh my! Patricia, I am so sorry! It looks like Stitch is wreaking havoc across Ee-arth! I know it's a bit of a Heartbreak Hotel when you are trying to get your Lightning Lane selections, and nothing is working.  

    My friend Elaine was on the same Hawaiian Rollercoaster Ride with you this morning. I see you tried all the tech solutions I follow: When all else fails, reboot. I am happy to share that the Devil in Disguise has been uncovered, and you should now be able to make your Lightning Lane purchase and attraction selections. 

    If you continue to have technology issues, I would call Website Support. These Cast Members have Suspicious Minds that can help unearth any mischief in the system. Our beloved Project 626 can have his moments, but he's so adorable you Can't Help Falling in Love with him!

    I sincerely hope you can now access the passes in the My Disney Experience app and that your trip to Walt Disney World Resort next week goes off without any other glitches.

    If you have any other questions, please come back by planDisney. We're totally Stuck on (Helping) You!

    'Ohana!
    Jana
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Meet the Panelist: Jana, Georgia

Hi, everyone! I’m Jana, a Disney-loving wife and mom from Atlanta. My boys (my husband and sons) are the greatest joys in my life. We have so many magical memories from our vacations at Walt Disney World Resort and aboard Disney Cruise Line. I welcome the chance to share my knowledge and advice in helping you plan your visit to the Most Magical Place on Earth. Learn More About Jana

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