Hello Jessica! Welcome to planDisney! It's fantastic to have you here, and I'm thrilled to hear that you'll be at
The Most Magical Place on Earth in just two days! You're about to have the time of your life and make some incredible memories, and I'm here to help you every step of the way.
While I can't be 100% certain about what's happening with your
Lightning Lane pass purchase and selection process, I'm here to offer some helpful pointers. It looks like you're from the UK, and if that's the case, you can currently only make selections when you are in the United States. You'll need to wait until you arrive to purchase your passes. I understand this may not be the news you were hoping for, but I'm confident that you'll still be able to select your favorite attractions after your arrival. After all, this is a new system, and guests are still learning how to use it. Keep smiling, and you'll get to those attractions soon!
If you're already in the United States, don't worry—I've got a couple of options for you to troubleshoot this. Before trying any of these alternatives, make sure all your tickets are linked to your
My Disney Experience account and assigned to the correct Guests. Then, make sure your selection period is open: When staying at
Disney Resort hotels or other select hotels, Guests can purchase Lightning Lane passes and choose experiences and arrival windows starting 7 days before the first day of their resort stay for the entire length of their stay (up to 14 days). If you're not staying at a Disney Resort hotel, you can purchase Lightning Lane passes and choose experiences and arrival windows 3 days in advance.
If everything checks out and you're in a Disney Resort hotel, I suggest visiting the front desk and chatting with a Cast Member about what's happening. They're always super helpful and will do everything possible to assist you. You can also
call the My Disney Experience hotline to speak with a specialist Cast Member who can access your account and make any necessary adjustments to determine precisely what's happening.
Hope this helps, Jessica! I can't wait to hear all about the incredible moments you'll have in the next few days. If you have any other questions, please don't hesitate to come back and let us know.
We're always here and eager to help out an awesome friend like you.
Cheers
Nilson