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  • On Jan 11, 2022
    Joshua from MN Asked

    I'm selecting my parks reservation for my trip. I'm getting a message saying that the Disney Park Pass parties cannot contain multiple admission types. Is this an error that can be fixed online or do I have to call in to customer service?

    Welcome back, Joshua!  We are glad you brought your question to us at planDisney.

    At this time, in an effort to manage theme park attendance, all Guests must have both valid admission and a Disney Park Pass reservation to enter a theme park.

    The first time I made Disney Park Pass reservations for my family, I encountered the same error message.  Since I am an Annual Passholder, but the rest of my family are not, the system required me to book my Disney Park Pass reservation separately from the rest of my party.  I am guessing that might be what is happening in your case as well.

    I am happy to let you know that a situation like this will not require a call to customer service.  As long as everyone in your party has a Disney Park Pass reservation along with valid admission, you'll be able to enter the theme park together.  It is not necessary for your entire party to be on the same reservation.  Perhaps a good analogy would be passengers boarding an airplane; everyone with a boarding pass may board, even though all passengers did not purchase their tickets in the same transaction.  When my friends and I visit Walt Disney World Resort together, we each book our own Disney Park Pass for the theme park we have chosen to visit and then meet up when we arrive.

    I recently assisted another Guest who had a similar question and included my response here in case you might find the information useful.

    I hope that helps!  If I misinterpreted your situation or if you have additional questions, please feel free to write back.  We'd love to help you plan your visit during The World's Most Magical Celebration!

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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