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  • On May 5, 2024
    Sandy from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Husband, son, and daughter are all under my dad's my Disney experience app. How can I remove them from my dad's and place them under my account?

    Hi Sandy,

    I feel your pain! As someone who takes a lot of multi-generational trips to Disney World, it can get a little complex remembering who owns which account. We have had the same issue and luckily there are a few fixes for you that are simple and painless.

    The simplest solution to your problem will only be possible if you do not currently have any plans or tickets for the 3 family members' accounts that you want to move. In this scenario, you can have your dad delete their accounts from his profile and then you can create accounts for them in your My Disney Experience app that you would manage going forward. If you have any open entitlements like meal plans, tickets, or reservations do not delete any accounts and opt to have the accounts moved over to yours by Disney's Guest Services Team.

    Moving a MyDisney account from one person to another is not something you can do on your own. You will either need to utilize the chat feature available on the website, or call Guest Services to have them help you make the switch. I have had success utilizing the online chat feature and highly recommend trying this option first. It is typically convenient, quick, and can be done while you are busy working on other things on your computer. To access the chat feature navigate to the small chat icon on the right side of the Online Help Center. The online chat feature is open between 7 AM and 11 PM each day and they are ready and eager to make your experience magical.

    If the online option does not work for you or you feel more comfortable talking to someone on the phone, live cast members are available to help you manage your MyDisney account.

    Happy Planning,
    Jenna

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Meet the Panelist: Jenna, Tennessee

Hi! I am Jenna. I am an entrepreneur, high school teacher, and mother to 2 teenagers so there is not a single question you could ask me that I would find weird. I love traveling, dancing, reading, and anything that could be considered bougie. Walt Disney World Resort is my second home, and I can't wait to share it with you.  Learn More About Jenna

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