Mickey and Minnie Statues in Front of Cinderella's Castle During Fireworks
  • On Oct 14, 2023
    Tracy from East yorkshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My hubbys ticket reassign button is greyed out on the app, why?. And how can we reassign to his app if it’s greyed out?. We don’t come to Disney until 21/20/23.

    Welcome to planDisney, Tracy. An autumnal trip to the magic of Walt Disney World sounds just wonderful. 

    Your husband should be able to assign any unused ticket in My Disney Experience to members of his Family & Friends list. I wonder if that may be the snag he's experiencing - he's unable to reassign a ticket due to a missing assignee. Any adults visiting with you can set up their own My Disney Experience Account, and your husband can then request to add them using their email address. All children can be added to My Disney Experience by using their name and age. Once all Guest names are linked on your Family & Friends list, I hope he can reassign tickets to your party as desired. 

    If you have taken these steps and are still experiencing issues with your ticket, please know that you can always speak with the helpful Cast Members, either ahead of your trip from the U.K. or at the many Guest Services at Walt Disney World. 

    Did you know that Journey of Water, Inspired by Moana at EPCOT, will be newly opened for your visit, Tracy? I, for one, can't wait to cool down in the water along this trail. If I know EPCOT (which I like to think I do), this is set to be the perfect blend of fun, immersion, and learning.

    I hope this information helps today, Tracy. We're always here to help at planDisney, so if you need anything else before your adventure, please reach out. Have a magical holiday! Louise.
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Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

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