Family at EPCOT Festival of the Holidays; father holding son; mother eating a cookie wearing Santa hat
  • On Nov 19, 2024
    Ifat Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a hotel reservation for Dec. 22, and I need to pay until Nov. 22, but I can't find my account. can you help me?

    Hello Ifat! 

    Welcome to planDisney! Oh, yay, my friend! Your magical trip to one of my favorite places on Earth is soon approaching! I'm sure you are finalizing all the details so you can make the most of every day! 

    I'm sorry that you are having trouble logging into your account. Most International Guests can access their plans through "Start Your Disney Experience." You need to use your MyDisney account email and password. If you can't remember which account you used for your reservation I would check your email and see if the reservation confirmation is there. If you used a travel agent to assist in booking your reservation then please reach out to them as they may be the ones who will handle your payment. 

    Since you are arriving during the holiday season, know there are many exciting things to explore during your time in the Parks. One that I am most excited about is the EPCOT International Festival of the Holidays. It starts November 29 and ends December 30, 2024! The Foodie Guide for this Festival has been released and I love that it now includes a "Kids Picks" section highlighting the items little ones can enjoy! The Spaceship Earth Tile Gingerbread Triangle is brand new this year and looks like a lot of fun! 

    I hope this helps and you have a lovely time!

    Happy Planning!
    -Nimmy 
thumbnail image for Nimmy

Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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