Family at EPCOT Festival of the Holidays; father holding son; mother eating a cookie wearing Santa hat
  • On Oct 29, 2024
    Paula from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My guests are not listed accurately in my Disney experience app. How can I fix this?

    Hi Paula,

    Welcome to planDisney!

    If you are unable to see some of your guests and/or the correct profiles are not appearing on a resort hotel reservation, I suggest that you call to speak with a cast member in Website Support. I had to do this recently to update a guest on a resort reservation. I had linked to the wrong profile. A cast member was able to get the correct profile linked in just a few minutes!

    If you cannot see the correct guests listed on an advanced dining reservation, you should be able to update the guests in My Disney Experience. If you are unable to update guest profiles on dining reservations, you should still be ok as long as you have the correct number of guests indicated on the reservation.

    As you continue to plan, I suggest that you also consider booking at least one special experience through the Enchanting Extras Collection if you have not done so already. On our last visit I did the Behind the Seeds experience at EPCOT and found it quite informative. Looking at the dates of your visit, you will be there during the EPCOT International Festival of the Holidays Presented by AdventHealth. I just booked a Candlelight Processional Dining Package and am looking forward to seeing the show - it is one of our annual traditions!

    Paula, keep up the practically perfect planning!

    Magic and memories,
    Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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