Special Needs Family with Mirabel; girl in costume; Encanto
  • On Apr 23, 2024
    Taylor from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What happens if I have an immediate family member having open heart surgery? Can I refund my tickets or just move the date to a later date?

    Happiest Greetings on Earth, Taylor! Thank you so much for dropping by planDisney with your question today. We're happy to have you!

    I often feel like planning my family's vacation to Disneyland Resort is half the fun, but it definitely requires a fair degree of flexibility when you have some unexpected changes to your plans. I hope everything goes smoothly for your family member, but in the meantime, I'm happy to share a little more about how to make modifications to any existing theme park reservations associated with your tickets

    First, it would be helpful for you to verify the expiration date for your theme park tickets so you can see how long you'll have to use them for any future visit. You should be able to view this on the original email confirmation you received at the time of your ticket purchase, or you can use the Disneyland mobile app and view the expiration date underneath the barcode in the "Tickets and Passes" section. Then, I suggest logging into your online Disney account and selecting "My Plans" where any currently held theme park reservations are displayed. From there, you'll have the option to modify or cancel your plans. If you already know the dates you plan to confirm for your future visit (and if it is within an eligible date range), you can follow the steps to modify your park reservations and select the date(s) directly on the calendar. You will then receive an email confirmation of this modification. If you aren't quite sure yet when you'd like to use the tickets again, you can cancel the existing reservations and come back to the Tickets and Reservation Details page to secure those park reservations when you're ready.

    Taylor, I will also mention that traditionally, the terms and conditions of a standard theme park ticket allow Guests to apply the price paid for a wholly-unused, expired ticket to the purchase of a new ticket of equal or greater value. So, if you find that your family won't be able to visit Disneyland Resort before the original ticket's expiration date, this might be worth investigating. While I'm not sure about your specific ticket purchase, you can feel welcome to call the Tickets line and inquire with a Cast Member about this option by phone.

    I hope this helps you feel more at ease about the possibility of rescheduling your next Disneyland Resort visit, Taylor. The magic is waiting for you, whenever you are ready for it! In the meantime, please don't hesitate to come back and share any other planning questions with planDisney. We'd be honored to help.

    Wishing you Wondrous Journeys,
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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