MagicBand+ on Friends; Main Street; pairing
  • On Jul 29, 2025
    Robert from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Good morning my magic band plus when I connect it to the charger it glows green and then shuts off I tried charging them all night and I can’t figure out what is wrong I also tried to reset it but I don’t know if it worked

    Hi Robert, and welcome to planDisney! I’m sorry to hear that you’re having issues with your MagicBand+, but I’d be happy to help. 

    It sounds like you’ve already looked at the troubleshooting suggestions on the Disney World website and tried doing a factory reset. As you know, you can do this by pressing the button on the back once, quickly followed by a second press that you hold for 15 seconds. But here’s the important part—you’ll know it’s working if you feel three haptic buzzes with rainbow colored lights. It usually takes me a couple of tries to get the timing of the button pressing right. When you’re successful, the lights will turn off and then green to signal that the reset is complete. 

    After the reset, you’ll need to pair your MagicBand+ in the My Disney Experience app. Press ☰ in the lower right corner and go to MagicBands & Cards under Account. If you’ve never linked your band before, scroll down to Link Your MagicBand or Card. If it’s already linked, select your profile instead. Find your linked band and you should see a Pair button next to Bluetooth.

    When you pair, it may prompt you to run an update at the same time. You’ll want to make sure you run all updates until you see the Up to Date message. The last time I did this, the Update button was still showing under MagicBand+ Updates after pairing. I ended up pressing the button and going through the update process a second time before it showed fully Up to Date. On this screen, you can also check your band’s battery level towards the top.

    If you’re still having issues, I’d recommend calling the App and MagicBand Support phone number. A Cast Member will be happy to continue troubleshooting in real time with you. And since it looks like you’ll be at Disney World tomorrow (so exciting!), you can also stop by Guest Relations for help at the theme parks or Disney Springs

    In the meantime, even if your MagicBand+ isn’t charged, you can still use the basic functionality, like scanning into theme park and Lightning Lane entrances, opening your Disney Resort hotel room door, and linking PhotoPass pictures.

    Before I go, I wanted to make sure you didn’t miss some of the fun things you can do with your MagicBand+ once it’s up and running again (and fully charged!). If you love Star Wars, you can use your MagicBand+ to play Batuu Bounty Hunters in Star Wars: Galaxy’s Edge. And MagicBand+ will also interact with the gold Disney Fab 50 Character statues throughout all four theme parks.

    I’m wishing you the most magical visit ever to Disney World this week! And if you have any other questions, we’re always here for you at planDisney.

    JoAnna
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Meet the Panelist: JoAnna, New York

Hi, friends! I’m JoAnna, an Imagineering nerd and dog mom from New York. I’ve traveled to all of the Disney parks around the globe, but Disney World will always be home.

Whether I’m navigating Rider Switch with my nephew or snacking around World Showcase with my friends, I love discovering what’s special about each of the different Disney destinations. I can’t wait to help plan your next adventure and get you on your way to making magical memories!
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