Mickey Celebrates D100; castle; fireworks; night
  • On Oct 6, 2024
    Kirsten from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My family is going to Disneyland next month. I have tickets and park reservations, but the Genie feature of the app is not working, saying I need reservations first. Is there some way to fix this? I’ve tried deleting the app and logging out/in.

    Hi, Kirsten! Welcome to planDisney.

    Can you believe your trip to the Disneyland Resort is almost here? There is always something new to discover at the Theme Parks and beyond. I'm especially excited about the transformation of the Downtown Disney District. Be sure to check it out on your next visit!

    I see that you are interested in purchasing the Lightning Lane Multi Pass service (formerly known as Disney Genie+) during your trip to the parks. Since you have already purchased your Theme Park Tickets, you cannot purchase the Lightning Lane Multi Pass service via the Disneyland App until the day of your visit after you've entered the park. However, you may be able to upgrade your existing ticket to include the service through the Disneyland Resort website. It's important to keep in mind that purchasing the service is not always guaranteed due to limited availability.

    On the day of your visit, you will make your Lightning Lane selections in the "Tip Board" section of the Disneyland App. If you plan on experiencing Haunted Mansion Holiday, please note that it is only available via the complimentary Virtual Queue service on the app. That will require a bit of pre-planning. Be sure to do your homework before your arrival so that you are prepared on the day of your visit!

    Tip: You get unlimited digital downloads of your Disney PhotoPass photos from your day with the purchase of the Lightning Lane Multi Pass service. Don't miss out on this amazing perk!

    Kirsten, I hope you find this helpful. I know you will have the happiest visit! If you have any other questions, please don't hesitate to return to planDisney.

    Your Pal,
    Alejandra
thumbnail image for Alejandra

Meet the Panelist: Alejandra, California

Hola from California! I am a lifelong Disney fan, wife, and mamá. I planned my first Disney vacation at thirteen and have not stopped since! Being a Californian, I have had the privilege of visiting Disneyland Resort my whole life. It is my happy place and feels like home. And now that we are parents, my husband and I especially love vacationing at Disney with our son. I am excited to help you plan your next vacation in both English and Spanish! Learn More About Alejandra

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