Overview Shot of Fantasyland; DLR; castle;
  • On Nov 14, 2024
    Natalie from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have 2 families that have mixed up their tickets and they have already scanned them into their apps. They are not family members but just coming together in a group. How do we re-asign these tickets as some are 2 day and others are 3 day tickets?

    Hey there Natalie,

    Welcome to planDisney and thank you for your question! I'm thrilled to see that your visit to the Happiest Place on Earth will be here in just a few days!

    I certainly understand the importance of ticket organization when visiting with a large group. Typically when you purchase your theme park tickets through the Disneyland Resort website, you'll assign a name to each ticket. 

    After the purchase is complete, you can link all or some of your group's tickets to each group member through their Disneyland Resort mobile app. This can be helpful if people are splitting up, if you're traveling with little ones, and/or if your group is planning on purchasing Lightning Lane Multi Pass as then any member of your group can book a Lightning Lane return time window for your whole group.

    Once a ticket is scanned for the first time to enter a park, the Cast Member at the entry gate will take a quick picture of the ticket holder that will be tied to that ticket for its duration. 

    If any of the tickets have the incorrect name on them and you're concerned that it'll get confusing for people in your group, then I would recommend calling a Cast Member at the Tickets line to get them corrected. If you just need to unlink a particular ticket then they can help you with more information on that as well.

    Thanks again for your question, Natalie! I hope you have a great time on your upcoming trip to the Disneyland Resort.

    Have a Magical Day,
    Greg
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

Related Video

  • thumbnail image for Disneyland Resort Tips Every First Timer Should Know | planDisney Podcast – Season 2 Episode 12

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.