Special Needs Family with Mirabel; girl in costume; Encanto
  • On Jul 8, 2024
    Colleen from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how do I get disability services

    Hi Colleen!

    Welcome to planDisney! The Disneyland Resort works hard to accommodate disabilities, I'd love to share those resources with you. We want everyone to have a magical time!

    There are a bunch of great guides and recommendations for guests with disabilities on the Disneyland website. Beyond those ideas, the resort does offer Disability Access Service (often called DAS) for guests with developmental disabilities (such as autism) that prevents them from waiting in a conventional queue for an extended time period. I recommend registering for DAS online before you visit the parks, although you can also register in person at Accessibility Services outside the park entrance. 

    To register for DAS online you will need to have a live video chat with a Cast Member who will determine your eligibility for the program. Video chats are available between 8:00 AM and 8:00 PM Pacific time, and the guest with the disability needs to be present (along with a parent or guardian if the disabled guest is under 18). When you and your son are ready, scroll to the bottom of this page and click "Request Live Chat" to get started.

    I find the Sensory Experience Details Guide incredibly helpful for preparing kids to visit the parks. It lists a variety of ride elements and effects that might be uncomfortable and tells you which rides have those experiences. It's really comprehensive! The Accessibility Planning Guide and Recommendations is another super detailed resource and includes some great strategies to prepare for your trip and make your time in the parks more comfortable.

    I hope you're able to have a lovely time visiting the parks, Colleen!

    Keep moving forward!

thumbnail image for Amanda

Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.