Castaway Cay; Side View of Ship;
  • On May 26, 2024
    Joy from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I correct my castaway club status? It shows 1 cruise for my hubby and he’s done 5

    Hi Joy,

    Welcome aboard planDisney! I'm sorry you've run into rough seas with your husband's Castaway Club membership status. Let's batten down the hatches and get things back on course.

    To make sure your husband's cruises are being credited to his Castaway Club account, you can call Disney Cruise Line at (800)-449-3380 and a Cast Member will be happy to assist you. If possible, have information, such as the date and ship he sailed and if you have a confirmation or reservation number from previous cruises, available when you call. 

    The Castaway Club membership eligibility requires members to book or sail on at least one eligible cruise within five years of their last Disney sailing. This is the perfect excuse (not that you need one!) to take advantage of the Onboard Booking Offer on your next cruise! With this offer, you to make a "placeholder" deposit on a future cruise (sailing within 24 months) and lock in a discount on your next cruise (some itineraries may be ineligible for the discount). Once you are ready to book your itinerary, just call Disney Cruise Line and a reservation specialist will help you get on your way to a new adventure.

    I hope you have smooth sailing now, Joy. We hope to SEA you again soon!

    Wishing you many magical memories,
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Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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