Greetings, Cathy, and welcome to planDisney! You arrive tomorrow, so I hope you're as excited as Princess Anna was for Coronation Day! We may not own eight thousand salad plates on the panel, but I'd be happy to help you prepare for your visit. Let's do some troubleshooting!
It sounds like you're trying to purchase Lightning Lanes for your visit. If you'll be staying at a Disney Resort hotel, you'll see eligibility for the
Lightning Lane Premier Pass in your mobile app. You can buy this product for one theme park only, so you won't see availability for multiple parks.
You might be purchasing
Lightning Lane Multi Pass. You should see an option to buy this product for multiple parks, but you'll select the first three attractions from your starting theme park only. You won't be able to choose those initial three from multiple parks.
If you need help making
theme park reservations, or if I've misinterpreted your question, please contact the
Existing Tickets line for assistance. Those fantastic Cast Members will have access to your account and plans, so they should be able to help. I'm wishing on a twinkling holiday star that you'll have a practically perfect itinerary for your visit.
My family recently used Lightning Lane Multi Passes at Disney's Hollywood Studios, and my top tip is to book
Slinky Dog Dash as soon as you're eligible. This popular coaster in Toy Story Land often books up quickly, and it's one of my favorite attractions. As Slinky says, "Hang on!"
Cathy, I hope I've given you some tips to solve your issue. If not, please stop by
planDisney anytime with more details. As Anna sings, "For the first time in forever," I hope you have a magical time!
Magic awaits,
Elaine