Hello there Joseph,
Welcome to planDisney. I'm sorry you're unable to find your magical photo downloads. I'd love to help you track them down, so you can save and share your lovely Disney World memories! Not to fret, I'm confident we will be able locate your purchased photos.
I love using
Disney PhotoPass Service, and cherish the moments that Cast Members have helped my family capture over the years. I recommend going to the
Disney PhotoPass site, and logging in with your Disney account. Here you should be able to view your current photo gallery, including all Disney photos that have been linked to your My Disney Experience account. This is also the site where you can download any photos you have purchased.
Another option to view and download any purchased photos is from the
My Disney Experience app. From the app home screen go to the hamburger menu in the lower right corner, and then scroll to the "Disney PhotoPass" section to view your photo gallery. Did you perhaps purchase Memory Maker but it did not get linked to your My Disney account? If so, select "Shop Memory Maker" and scroll down to "Link it to your account".
If for some reason you still do not see the photos you have purchased, please call
Disney PhotoPass Guest Services and they will be happy to assist you.
I hope this helps, Joseph! Please visit us again at planDisney if we can assist with anything else.
Pixie dust to you,
Tami