Fantasia-themed pool with Sorcerer Mickey statue and palm trees at Disney’s All-Star Movies Resort.
  • On Jul 19, 2026
    Botoaca from Bucharest Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't find my hotel reservation using the reference number

    Welcome to planDisney, Botoaca! Thanks for your question about locating your hotel reservation using your confirmation number. I'd be happy to help you find the details for your upcoming stay and connect you with additional resources you may find helpful.

    First, go through your email inbox and see if you still have the confirmation email from Walt Disney World Resort. This email is usually sent after you complete your booking, and I have received similar emails in the past. Look for a message from Disney Destinations or Disney Resorts, and be sure to check your spam folder. If you do end up finding the email in spam, make sure to mark it as "not spam" and add the email address to your approved senders list in your email settings.

    Next, you can check for your reservation using the Disney World website. Hover over the "My Disney Experience" tab at the top right and click the "My Plans and Tickets" link. Once you've logged in, all your details will populate on the page, including tickets, hotel stays, planning groups, and more.

    If your reservation is not visible on the website and you can't find your confirmation email, it will be best to reach out to a friendly Cast Member in hotel reservations for assistance. Compose an email describing your issue, and someone will reach out to address your concerns and help you find that elusive reference number!

    I'm so happy you've chosen to stay on property at a Disney Resort Hotel, Botoaca! There are some amazing benefits available to you both before your arrival and throughout your stay, so be sure to take advantage of everything your resort has to offer. I am wishing you a fantastic visit to Disney World.

    Stay magical,
    Scott
thumbnail image for Scott

Meet the Panelist: Scott, North Carolina

Hiya pal! I’m Scott, a husband and father of two small children from North Carolina. When I’m not trading pins, scarfing down pretzels, and enjoying my favorite attractions in the parks, I work as a librarian at a large public university. I love connecting my patrons with books and resources, and I can’t wait to provide you with the best Disney information, strategies, and tips that I’ve got in my collection! Learn More About Scott

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